Everyone
Emails Longpass sends
What lands in your inbox, why, and what each one wants you to do.
Longpass only emails you about something that concerns you directly. Every email links straight to the page it is about, and lands you in your own company's portal.
If you are an employee#
| Why you got it | What to do | |
|---|---|---|
| Invitation | Someone added you to a plan | Click through and set a password |
| Password reset | You asked for one | Follow the link, or ignore it if you did not |
| Units granted | You were awarded units | Open your portal and read the grant |
| Claim approved or declined | Your admin reviewed a goal claim | Check the note they left |
| Cash out window open | You can now request a payout | Request before the window closes |
| Payout status changed | Your request was approved, declined or paid | Nothing, unless it asks you to |
If you are a company admin#
| Why you got it | What to do | |
|---|---|---|
| New claim submitted | An employee says they met a goal | Review it in Grants and vesting |
| New payout request | An employee wants to cash out | Review it in Liquidity windows |
| New unit value published | Longpass published a valuation | Nothing. Your team sees it too |
Links in these emails#
Buttons in employee emails open your company's own branded page, with your employer's name and logo, and take you to the exact screen the email is about once you have signed in. If you are already signed in you go straight there.
Check before you type a password. Longpass will never email asking for your password, bank details or card. If an email asks for any of those, it did not come from us. Delete it and tell your admin.