When something looks wrong

Most surprises on the platform are the system working correctly. Here are the ones that come up most.

My value shows a dash#

No unit value has been published for your company yet, so there is no honest figure to show. A dash is deliberate. Showing zero would suggest your units are worthless, which is not the case. Your units are recorded and still earning.

My units say zero earned#

You are inside the waiting period. Nothing is earned until it ends, then a block lands at once. Your grants page shows the exact date. See Earning your units.

The quarter is closed#

That review period has already been assessed, so no new claim can be added to it. The screen tells you when the next one opens. It is not an error and nothing you submitted was lost.

It says I am not eligible to cash out#

One of three things. There is no window open right now, or you have no earned units yet, or you have already requested everything you have earned. The summary at the top of the payouts page states which.

I requested a payout and nothing happened#

A request sits at Requested until your admin reviews it. That happens after the window closes, not immediately, because requests are considered together. Your payouts page shows the current status at all times.

I got less than I asked for#

Requests came to more than the company set aside for the window, so everyone received a fair share instead of the earliest requests taking everything. Your status shows Partially approved and the units you did not cash out stay yours.

The numbers changed since yesterday#

Either time based earning moved forward, which happens continuously, or a new unit value was published. Both are normal. The date of the current valuation is always shown next to it.

Still stuck#

Employees should ask their company admin first, since most answers are specific to your plan. Company admins can contact the Longpass team.